A staff member at the Asda supermarket at Central 12 in Southport has been praised for helping an elderly customer who couldn’t get her shopping due to a computer problem.
An Asda spokesperson said: “When a computer glitch meant that an 80-year-old vulnerable customer didn’t get her weekly groceries our Southport store’s home shopping colleague Stephen went out of his way to make sure she still got everything she needed.
“Not only did he go round the store picking all the items from her list himself, but he paid for them too, before ordering a taxi and personally hand delivering them to her door after his shift finished.
“The lady’s son said online support manager Stephen was a ‘hero’ who’d gone ‘above and beyond his duty to help.’”
Store manager Craig said: “This was a fantastic display of great customer service and a true act of kindness. Great work Stephen.”
People on the Asda Facebook page were full of praise for Stephen.
Sheila Gregory said: “Hope your kindness comes back to you threefold!!”
Kathy Pennington-Neill said: “Well done!
“Employee of the month and much more x.”
Eileen Redpath said: “This made me quite emotional. A great big thank you .
Incredibly generous soul you are.”
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