Merseyrail has once again been recognised as the best-performing regional railway in the UK, winning the Golden Whistle Award for punctuality and operational excellence for the seventh year in a row.
The Golden Whistle Awards, organised by the Chartered Institution of Railway Operators (CIRO) in partnership with Modern Railways, celebrate excellence in railway operations, recognising train operators that deliver outstanding performance across the UK. The City Region’s rail operator was named the UK’s most reliable regional railway, at a ceremony which took place on Friday at the London Marriott Grosvenor Square.
The award recognises that Merseyrail consistently delivers one of the most punctual and reliable services in the country, with over 600 trains running daily across 69 stations in the Liverpool City Region. The network provides frequent service offering some of the most affordable fares in the UK.
Merseyrail’s Chief Operating Officer, Stephen Dodd, expressed his pride in the achievement:
“Winning the Golden Whistle Award for the seventh consecutive year is a huge honour and a reflection of the dedication and hard work of our entire team. Providing a reliable and punctual service is at the heart of what we do, and this recognition reinforces our commitment to delivering the best possible experience for our customers.”
Despite the challenges caused by the introduction of the new fleet, Merseyrail has maintained its position as the most punctual regional railway in the UK. The transition to the state-of-the-art electric trains, designed specifically for the Liverpool City Region, has been a complex process, requiring extensive operational changes.
However, Merseyrail has continued to outperform other parts of the UK rail network.
The sustained success of Merseyrail not only benefits its customers, but also plays a key role in supporting the region’s economic growth by providing a dependable and efficient transport network.
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